Service

FAQ

Q: Can I have a sample order for solar products?

A: Yes, Chanpower welcome sample order to test and check quality. Mixed samples are acceptable, for split style solar street lights is suitable for project according to clients’ requirement, normally no sample in stock .


Q: What about the lead time?

A: Accessory sample needs 3-5 days, mass production needs 1-4 weeks for order quantity more than one container.


Q: Are you a factory or a trading company?

A: Chanpower is the factory with high production capacity and product range of solar products in China.


Q: How to choose the system Voltage 12V /24V ?

A: Chanpower could design the system for you. Usually 12V system for 15W-40W LED lamp , 24V system for 50-150W LED lamp.


Q: How do you ship the goods and how long does it take to arrive?

A: Accessory sample shipped by DHL, UPS, FedEx ,TNT etc. It usually takes 3-5 days to arrive. Airline and sea shipping also optional .


Q: What is your Warranty Policy?

A: Chanpower offer 3 years warranty for the entire system and replace with new ones for free in case of quality problems.


Q: Can I have a sample order for led light?

A: Yes, Chanpower welcome sample order to test and check quality. Split style solar street lights is suitable for project according to clients’ requirement, need more time for confirm.


Q: What about the delivery date?

A: Sample needs 3-5 days, mass production time needs 1-4 weeks for order quantity more than one container.


Q: Do you have any MOQ limit for led light order?

A: for solar street light controller, 1pc for sample checking is available


Q: How do you ship the goods and how long does it take to arrive?

A: Chanpower usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. By sea or by air optional.


Q: How to proceed an order for solar led street light?

A: Firstly,let us know your requirements or application.

Secondly,Chanpower quote according to your requirements or our suggestions.

Thirdly,customer confirms the details and places deposit for formal order.

Fourthly,Chanpower arrange the production.

Strive to become the vanguard of photovoltaic companies, with excellent workmanship

sales@chanpower.com
wpy9988
+86-755-23200931